Returns & Exchanges

At Pinay Collection, we want you to love your fashion finds, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags. We strive to ensure every piece fits your style perfectly, making our return process as seamless as possible.

1

Initiate Your Request

Visit our online return portal with your order number and email address to select the items you wish to return or exchange.

2

Prepare Your Package

Securely pack your items in their original packaging, ensuring all garment tags are attached and the items are in their original condition.

3

Ship It Back

Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our team inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing